FAQ

Frequently Asked Questions

We are here to guide you through every step. You can find answers to frequently asked questions or view our Help Center. You can always contact us if you have any questions!

How do I access my account?

To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.

How do I reset my password?

On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

How do I access the catalog?

Once you sign into your account, navigate the Catalog section (or equivalent section name) in the top menu to access all of our videos.

Where can I access my Pay-Per-View event after the Live Stream ends?

Pay-Per-View purchases include the ability to replay after the Live Stream has ended on the day of the event.

There is a short processing period (usually 24-48 hours) before the recorded video becomes available. After processing, the video will be added to your customer library.

Can I download videos to save them to my device?

Our content is available for streaming only and cannot be downloaded directly to your device. However, if you purchased the Pay-Per-View, you will be able to access videos after the live stream has ended.

Why am I experiencing buffering or playback issues?

Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.

Can I create multiple accounts with the same email address?

No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.

Why is my credit card being declined?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

What is the Refund Policy?

We are committed to ensuring your satisfaction with our services. To be eligible for a refund, please note the following:

Refund requests must be made within 10 days of the transaction date.
The request should include your order number and reason for the refund.
Refunds, if applicable, will be processed to the original payment method used at the time of purchase.
Refunds, if applicable, may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.
Services or products already used or accessed will not be eligible for a refund.
As with General Admission tickets, no refunds will be administered after the successful completion of four (4) individual race(s) during a given program.